Core Duties

A Property Manager is hired by the Community's Board of Directors to do a multitude of tasks. DPM's objective is to make sure that the Homeowners have a responsive and competent community association. DPM will help to protect and preserve the value of the privately and commonly used property. We do this by managing the day-to-day management and operation of the community and its facilities, as well as helping to carry out the policies and decisions of the Board of Directors.

Our core duties include, but are not limited to:

• Maintain database of owners
• Bill and collect homeowner assessments and fees
• Establish and maintain records and books of Association in relation to the financial and administrative affairs of the Association
• Financial reporting and bank reconciliation
• Distribute information to the owners about applicable notices, policies, covenants, by-laws, rules and regulations, procedures, etc., as directed by the Board of Directors
• Assist the Board of Directors with budget planning
• Attend meetings of the Board, providing Agenda, Financial Reports, management report, bids, correspondences, and all pertinent information needed for decision making.
• Obtain bids for landscaping, pool services, and property improvements
• Oversee maintenance and contractors
• Perform scheduled drive-through's to ensure Covenants and Architectural Controls are being adhered to
• Generate work orders for any maintenance-type items needed in common areas
• Being that homeowner associations are comprised of homeowners, we will act as a confidential sounding board for property-related problems in the community that are brought to our attention
• Provide multiple methods to communicate complaints and suggestions
• Pay HOA/COA bills, such as landscaping, energy, insurance, legal, etc.
• Provide emergency 24/7 answering service
• Collection of delinquent assessments and late fees; reporting to lawyers any needed liens

Unlike most other property management companies, Diversified works on a completely different business model. Most management companies have their own employees who perform repair work, handyman services, painting etc. These individuals are paid on an hourly basis on the management's company pay roll. These services are then billed to the property owner at a much higher rate resulting in a profit for the management company. Additionally, workers who are paid hourly tend to work at a slower pace than workers who are paid by the job, again costing the owner more money.

Diversified on the other hand utilizes independent contractors for the above services. On larger jobs we obtain bids from multiple contractors to secure the best price for the project at hand. Vendors are paid directly and Diversified makes no profit on the transaction. This practice allows the owner to know exactly how much a repair or project no matter how big or small will cost. On extremely large jobs that Diversified is involved in the direction and completion of, owners are notified in advance what, if any fee, Diversified will be charging to complete the project.

Additionally, we never charge mileage, cell phone time, long distance calls or other hidden fees.

We encourage you to ask your current or prospective managers you may be interviewing on how they bill for ancillary services and if they have other fees.

In addition to passing these savings on services to the associations we manage, we also make available our discounts for services and products to the residents of these communities as well. This includes our pricing for paint, carpet, appliances and MLS listings of residential properties for sale (This applies to Kentucky and Ohio residents only)